Copyo
Legal

Refunds & cancellation

Effective 8 September 2026

Copyo is sold through the Mac App Store, which means Apple is the seller. Apple takes the payment, issues the receipt, and decides on refunds. We never see your payment details and have no button that could refund you — so everything below points at Apple.

Cancel a subscription

Cancelling stops the next renewal. You keep Copyo Pro until the end of the period you have already paid for.

  1. Open the App Store app, click your name at the bottom of the sidebar, then Account Settings. Or: System Settings ▸ Apple Account ▸ Media & Purchases ▸ Subscriptions ▸ Manage.
  2. Find Copyo under Subscriptions and click Edit.
  3. Click Cancel Subscription and confirm.

Two things that catch people out

Cancel at least 24 hours before the period ends — after that, the renewal has already been taken. And deleting the app does not cancel anything.

Copyo Pro Lifetime is a one-time purchase. There is nothing to cancel — it never renews.

Ask for a refund

Refund requests go to Apple:

  1. Go to reportaproblem.apple.com and sign in with the Apple Account that made the purchase.
  2. Choose the Copyo purchase, pick a reason, and submit.

Apple usually answers within a few days. The decision is Apple's alone; we are not consulted and cannot overturn it. We do not give partial refunds for the unused part of a period, because we cannot give refunds at all.

If you are a consumer in the EU or EEA

You have a statutory 14-day right of withdrawal on distance purchases of digital content, subject to the usual exception once supply has begun with your express consent. Because Apple is the seller, Apple handles that right too — use the same reportaproblem.apple.com route, or Apple's own cancellation form. Your mandatory rights under Swedish and EU consumer law are not affected by anything in our Terms of Use.

Before you ask for a refund

If something is broken, tell us — a fix costs you nothing and is usually faster.

Two things worth checking first:

  • Locked after buying? Open Settings ▸ Subscription and click Restore Purchases, with the App Store signed into the account that bought it. Full steps on the support page.
  • Charged after cancelling? Check the cancellation actually went through in App Store ▸ Account ▸ Subscriptions. A cancellation made inside the last 24 hours of a period does not stop that renewal.

The 30-day trial

Copyo is free to download and unlocked for 30 days. Nothing is charged during the trial, no payment method is needed, and it does not turn into a subscription by itself — you only pay if you choose a plan. Use the trial to be sure before you buy.

Still stuck

Write to us and we will help sort it out.

support@copyo.se

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